Just before New Year's 2009/2010 my lower back hurt (I throw it out twice a year, whether it needs it or not). I went to my local CVS pharmacy for a back pain remedy. I wanted something with heat. I looked at all the hot stuff on the pain reliever shelves and finally decided on a large capsacin patch, brand name SALONPAS.
I bought it and went home. I read the simple instructions and opened the package to put the product on my lower back. It's a large sticky white patch and, before you apply it to your body, you have to peel the cellophane-like wrapper off the sticky side. I did that. So far, so good. I picked up the sticky patch and when I tried to apply the patch to my lower back one-half of the patch stuck to the other half, sticky part to sticky part. I tried to pry it apart. It was impossible to separate the sticky parts sticking to each other. As I tried and tried to separate it from itself other parts stuck together. After numerous attempts I ended up, not with a large sticky pain patch, but with a large sticky crumbled worthless mess of a pain patch, impossible to apply to my lower back ... or any other part of my body. After ten minutes of cursing I threw the whole mess away in the garbage. My back still hurt and the SALONPAS pain patch was a giant pain in the ---.
Who would make a sticky pain product like this??? Who would make a sticky pain product that you can't even use??? From now on, I'm sticking with the messy pain creams!
Congratulations, SALONPAS, this week you earned the Stu Pitt award.
Here's why ...
In November, 2009, I decided to purchase a new digital camera. I already have an older Sony 5.1 megapixel digital camera and, though it takes great pictures, I wanted to upgrade to a newer, thinner 12 megapixel Sony. So I did my online research and decided on a nice Sony 12.1 megapixel camera. Before I went to my local Best Buy store I looked up their general return policy on their website and here it is, cut and pasted directly from their website:
Returning Items to the Store
Your packing list/receipt and ID are required.
Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
Gift with purchase items, quantity discounts and bundle purchases have their own unique return policies.
Since it states nothing about a re-stocking fee that convinced me to buy the camera at Best Buy, because if the new camera didn't take better pictures than my old camera then I would be able to return it, with no penalty. Or so I thought.
I went to Best Buy and bought the camera, paid for it and took it home. I read the instruction manual and proceeded to take a few fashion photos to test the picture quality and sharpness. In another part of my life I do fashion photography, professionally. After editing the test photos in Photoshop, on my computer I compared the photos from the new 12 megapixel camera with the photos from the old 5.1 megapixel camera. The photos from the new camera were not nearly as sharp and crisp as the photos from my old camera. I was quite disappointed. And I had spent three hours on this little project. Luckily I could return the new unworthy camera and get a full refund.
I repacked everything and went back to the Best Buy store where I bought the camera. They immediately whacked me for a 15% re-stocking fee. I was livid! They said that the return policy and re-stocking fee were clearly stated on the back of my receipt. I told them that you only get a receipt AFTER you pay for an item and I was not informed of the re-stocking fee BEFORE I purchased and paid for the camera. They didn't care. I said that I would not have purchased the camera or ANY item at Best Buy had I known about the re-stocking fee beforehand. They didn't care. I then loudly told them that I would NEVER buy anything from Best Buy again. EVER!
I returned home, 15% poorer, and without a new camera. I looked up their general return policy again on their website. In order to discover their COMPLETE return policy you have to click on another link; their complete return policy, including re-stocking fees, is not disclosed on the Returning Items To The Store page. Where it states the Best Buy policy about "Returning Items To The Store" is only a teaser, is incomplete, and very misleading.
I plan on buying a new computer and maybe some other electronic stuff. I will not be buying it at Best Buy. I used to tell everyone to buy their electronics at Best Buy. Now, I will be telling everyone NOT to buy their electronic stuff at Best Buy.
Because of their "hidden" re-stocking fee Best Buy lost a customer for life. A customer with a big mouth ... and a blog.
Thank goodness, Best Buy changed their return policy and now makes it reasonable and consumer friendly to return products!
For advertising promoting their $5 footlong sandwiches and charging me $6 for it. I ordered a footlong tuna and they raised the price from $5 to $6 right in my face; no signs, no advance warning. For that they lost a customer for life!
Congratulations, Subway, this week you earned the Stu Pitt Award!
For shrinking the size of their spicy chicken sandwich by what looks like 50% ... not telling consumers ... and charging the same price. The sandwich used to be big and enough to fill you up. Had I known in advance (or been told when I ordered one) that they made it a LOT smaller I would have bought 2 spicy chicken sandwiches instead of only buying 1, taking it home, eating it, and still being hungry!
Congratulations, Carl's Jr, this week you earned the Stu Pitt Award!
While the unemployment rate in the private sector skyrockets past 10% the unemployment rate among government workers remains steady, at 0%. When asked about the ongoing severe economic downturn a spokesperson for a large government workers association replied, "Recession, what recession?"
The Stu Pitt award this week goes to everyone who didn't go to work for the government 30 years ago. If you had you wouldn't be facing unemployment now, you'd have a nice guaranteed salary, terrific benefits for life, and at least one big fat pension!
Deservedly awarded to the stupid state for raising taxes in February (sales tax, car tax, state income tax) on the already overtaxed people of California, which will reduce consumer spending, reduce tax revenues to the state, add to California's 10% unemployment rate and make the worst recession in history even worse.
Congratulations, California, you earned the Stu Pitt award!