for wasting my time
I went to my local Sears store in the Burbank, CA mall. I bought a shirt and a new belt. I paid a bit more than I wanted to but overall I was happy with my purchases. While there, I found a terrific Covington faux suede jacket, on sale for $39.95. I tried on the Large size. It was slightly too big on me. I looked for a Medium but they had none in stock at that store so I left the store and went home. At home I looked up the item on the internet, at sears.com, and found a Medium, listed as in stock, at the Sears store in a nearby city. Yay! The next day, I drove over there, excited to acquire this terrific jacket, in my size, at a terrific price.
I left my home at 8:30 AM and got to the Sears store just as they opened, at 9 AM. I made a beeline to the Men's area and found the rack with the Covington faux suede jackets. Searching the rack for the Medium size they listed as being in stock at this store I only found 2 jackets, neither one being a Medium. XXL, yes. Medium? No. Huh? What's going on here? Where's my Medium??? Sears.com said they had a Medium, in stock, at this store. I found a sales person, showed her the jacket, and told her that this jacket was listed as being in stock at this store, in a Medium. She said she would look it up on her terminal. She did. And told me that they did not have a Medium in stock. WTF? I said that I looked it up on Sears.com and they DID list it. At THIS store. She shrugged her shoulders and, as she walked away, I said "I am VERY disappointed! I really wanted the jacket."
And, no, I did not want to order it online; I needed to try the jacket on and make sure the Medium was not too tight and that it fit properly. Why? Because I HATE buying something online and having to return it, i.e. packing and shipping and driving the package to the post office or UPS or FedEx.
So I left the Sears store. Dejected and unfulfilled, I walked back to my car and drove all the way home, empty handed.
Thanks to Sear's inventory incompetence, they wasted an hour of my time, and a gallon of my gas. Worse, they disappointed me. I really wanted that jacket!
Hey, Sears, get your shit together! No wonder you are practically out of business!
Congratulations Sears, For being inventory incompetent, for disappointing me, and for wasting my time. You wasted the time of a shopper who was trying to GIVE YOU MONEY. Now you get n-o-n-e. For that you deservedly earned this week's Stu Pitt Award!
everything changes. Except stupidity."
- Stu Pitt, American patriot