mouse injures man


Los Angeles, September 2017


I was attacked in my house by a mouse. I was attacked by a Logitech M325 wireless computer mouse.

Here's what happened ...

In May 2017, my M325 wireless Logitech mouse stopped working. Suddenly, it was dead. I figured it was the battery. I turned the mouse over and proceeded to replace the battery.


I went to take off the battery cover and somewhere, around the battery compartment, was a sharp area, a dangerous area. It cut me! Ouch! I got cut. The mouse bit me! (is that a byte?) It hurt. My finger started to bleed. I washed the cut with soap and water and put triple antibiotic ointment on the cut.

Soon, my finger started to noticeably swell up, And it still hurt. I became worried that it was becoming infected.


This was a huge problem if I had an infection as I cannot tolerate taking antibiotics; they upset my stomach horribly. The last time I had to take an antibiotic, I tried 3 different ones. I could not tolerate any of them and my stomach was messed up - for 2 months.

I looked at my injured finger. I became upset. I became upset at the mouse. And Logitech, the company who made it. How dare a company make a mouse that injures you, that cuts you when you try to change the battery!?

Logitech dominates the market. It is difficult to find any other mouse maker than fits the hand so well. And now my Logitech mouse bit the hand that feeds it. I have used a Logitech mouse for decades, replacing them when they wore out. No problems. Now, their mouse, model M325, bit me.

I was not only concerned about my own injury, I was also concerned that other people might be injured in the same way. I decided to contact Logitech and tell them about their product problem and my resulting injury. They emailed back and asked what I would like them to do about it. I responded,

"1. I would like Logitech to fix the design of their mouse; to not have sharp areas in and around the battery compartment.

2. I would also like monetary compensation for my cut finger. I am an author (22 books) and a blogger and the cut finger makes it painful to type and/or use the mouse. My cut finger has not yet healed and may also be infected. I think $500 is reasonable compensation for my pain and suffering."


I am also a fashion photographer (over 10,000 photos) and the injury made it difficult and painful to operate my camera and edit photos.



Logitech responded and said they would call me. They asked for my phone number and the best time to call me. I gave it to them. It took them 12 days to contact me.

Weeks later, feeling ignored and minimized, I emailed them: "... I am retracting my previous settlement terms and desired compensation. If you wish to make a new, more substantial, compensation settlement offer, feel free to do so."

It's now months later, and there has been little progress and no resolution on the matter. I am not happy with Logitech and their lackadaisical/slow response to my injury. And, no, I am no longer using the mouse that bit me; I packed it away and bought a new wireless mouse, a different brand - Insignia - which I bought at Best Buy - for $7.99. The Logitech M325 costs $19.99 (Best Buy). The much less expensive Insignia mouse works fine and, so far, it hasn't bit me.


my new mouse

Subsequently, upon request, I sent the Logitech mouse to Logitech for investigation of the source of my injury. More than a month later, I am still waiting for their result.

As a result of my injury, and all of the above, I may never again buy a Logitech mouse.

Need a new mouse? Going to buy a Logitech? Buyer beware. Proceed at your own risk.



Who is Logitech?
Logitech is a Swiss global provider of personal computer and mobile accessories, with global headquarters in Lausanne, Switzerland and American headquarters in Newark, California (at the edge of Silicon Valley). Their products are distributed in more than 100 countries. Financially, in 2017 (April-March), Logitech had sales of $2.2 billion.



Here's to Logitech


It's a photo of my finger taken August 28, more than 3 months after my injury. The side of my finger still has a swollen cyst. At the moment, I am afraid to go to my dermatologist and have it checked out, as the doctor may want to operate on it, which also may necessitate taking antibiotics that make me ill. One of these or both may once again disable or restrict my writing, photography and online activities.

Overcoming my fears, on August 29, I went to the Emergency Room at the hospital. I had to wait 6 hours before seeing a doctor! After 6 grueling hours of waiting, the ER doctor finally looked at my swollen finger. He said, based on lab tests and his examination, it looked like my swollen finger indeed might be infected. In the ER, they had taken blood tests and my white blood cell count was elevated which, according to both the RN and the doctor, usually indicates an infection.

The ER doctor recommended seeing a hand surgeon, who might need to operate on my finger. And he said the hand surgeon would probably also want to prescribe antibiotics in addition to the surgery. As I mentioned, I can't tolerate antibiotics, I could be sick for weeks/months! The ER doctor also said that the hand surgeon may first want to do a cat scan, to determine if there are slivers/pieces of mouse material in the wound. A surgeon? An operation? How much would THAT cost? And I would likely have to take antibiotics which in the past had made me quite ill. And, due to surgery and antibiotics, for how many weeks (or months?) would I not be able to write or do photography??? By the way, the Emergency Room bill and doctor fee for my visit was over $7,500!

All this thanks to a Logitech mouse. A Logitech mouse that injured me.

UPDATE: 4 months after I was injured by a Logitech mouse, my injury has still not been resolved, or even acknowledged, by this multi-billion dollar publicly-traded consumer technology company.

CONCLUSION
Finally, after 4 long months, Logitech emailed me their conclusion of their investigation and, as I expected, they denied any defect or injury caused by their mouse, and would admit no liability or take any responsibility. This, despite my truthful testimony, the photos of my swollen finger and the Emergency Room doctor's examination and diagnosis.

Yes, I am disappointed, but not at all surprised. It's typical corporate capitalist behavior. It's an all too common story of one powerless consumer, injured, ignored and minimized by a large powerful multi-billion-dollar corporation. In this case, the large powerful multi-billion-dollar corporation is Logitech.


Based on all this, would YOU want to buy a Logitech mouse?

If not, here are some popular major alternatives to the Logitech mouse:

VicTsing
Microsoft
Razer
HP
Adesso
Amazon (yes, amazon makes mouses)




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